Testimonials
We pride ourselves on exceeding the expectations of clients across the retail world – here's what some of them have to say about ESA.
-
ESA has consistently delivered a high level of service across a broad range of research projects for Nestle – most notably in-store compliance and shop testing. They offer all the benefits of a large research agency but still retain the personal touch of a smaller consultancy. ESA's staff are never afraid to challenge a brief and approach a problem from a new angle with a flexible 'can do' attitude, which is refreshing from a client's point of view.
-
Our partnership with ESA stretches back over four years and I have been impressed with the manner in which they have managed our mystery shopping programme. The challenge of conducting mystery shopping in trade retail outlets is not to be underestimated and the quality of research has been excellent.
ESA has rolled out an on-line reporting system that allows us to trend and interrogate the data, as well as providing stores with fast turnaround actionable results.
I would be happy to recommend ESA's mystery shopping services as their ability to measure the delivery of the 'basics' as well as their flexible field capability has really enabled us to drive our business forward.
-
ESA was able to design a tailored programme that met our complicated needs. The team at ESA are really enthusiastic and open to any ideas & suggestions and we have therefore had a great working relationship!
-
In my experience of working with ESA for five years I have always found the account team to be very responsive and reliable.
We were initially attracted to ESA because of their ability to deliver high volume mystery shopping programmes cost effectively. Whilst their initial proposition was attractive, the delivery of the programme exceeded all expectations and the development of our mystery shopping programme continues today. In parallel with this the competitor price collection programme conducted by ESA forms a central strand of our pricing strategy.
ESA has always understood our business and sought to integrate themselves into our unique culture - this is best demonstrated via their flexible reporting capabilities.
I would happily recommend ESA to any prospective client looking for a reputable retail research agency they can rely on.
Interested in Joining as a Fieldworker?
Are You an Existing Fieldworker?
ESA Advantage
Technology - Robust 3G handheld terminals enabling
- Instant validation of data at the point of entry
- Very detailed data capture eg. promotion mechanic, location etc. at EAN level
- Immediate download of results
- Proven ability to run very high volumes
Quality - inhouse data checking and validation team
Experience - experienced national team of in-store auditors
Service - highly experienced nominated client managers
Reporting - Rapid reporting of large data volumes and integrated reporting with other data sources
