ESA strives to provide the best service to our clients based on our exceptional capabilities built up over 30 years of working in the retail sector.
We believe our capabilities stand out because:
- We have completely integrated and seamless processes from data collection through to reporting and client management - a consequence of all elements of the process being retained in-house.
- We use technology that is state of the art and fully integrated across services - for example we can report on outcomes of mystery shops and customer interviews at the individual shop level on the same report. Click here to see more about our technology.
- We are fast. By far the majority of our work is delivered real time or within 24 hours. All of our reports can be made available online.
- We are accurate. ESA delivered 99.2% of all reports on time and correct across all our projects in 2008. We insist on the highest quality and exceed the standards of numerous quality marques. Click here to see more about our quality.
- We keep you involved. Every project is allocated a dedicated client manager who will keep you informed of your project as it progresses. The same project manager will discuss the initial brief, see the project through the research process and deliver your results. All projects have involvement from the senior team, all of whom have over 15 years experience, to ensure the highest quality and satisfaction.
