About ESA
At ESA, we have over 25 years' experience of providing a full range of research and information services to retailers, brand owners and agencies. We are the retail research experts and in addition to our sector expertise we believe we provide:
- The fastest turnaround of information - many reports are real-time or within 24 hours
- The greatest level of accuracy - average on-time / first-time correct delivery of over 98% in 2008
- Reporting to meet your needs - we will define your reports for you or fit in with your existing reports
- The best value - we are totally focussed on providing you the best value in the market
We improve our clients sales and service performance by helping them better understand what drives their customer demand. We then work with our clients to define, implement and monitor improvement plans. Our four main service areas are:
- Key Marketing Information - pricing, promotions, space, availability & compliance
- Mystery shopping - scoring merchandising and service compliance
- Quantitative research - defining key drivers of customer satisfaction and consumer purchase decisions
- Consulting - defining in-store marketing strategies to improve performance
On a daily basis, our specialised teams across the UK and Ireland visit stores to talk to retailers and their shoppers, monitor the services they provide, and check on the pricing and presentation of goods.
From our Head Office in St Albans, we manage a field force of over 2,000, enjoying accreditation to IQCS, MRQSA, BS7911 and ISO9001.
Take a look at our services and clients and let's talk. Call Jon Wadsworth on +44 (0)7825 663 746.
